How to setup IP Authorization from a #3CX IP #PBX to XeloQ #VoIP provider? (instead of a normal #SIP #Trunk)

January 17, 2012

Dear 3CX owner,

Here the steps to setup an IP authorization from your 3CX IP PBX when you requested XeloQ Support to accept your VoIP traffic from only 1 IP address.
(you will have to request IP Authorization at our support department first!)

Normally, when you use the SIP Trunk setup, you add a VoIP provider with the Add VoIP Provider Wizard. Forget this step when you need IP Authorized access to our SIP servers.

–> For IP Authorized traffic, you will need to Add a PSTN Gateway so please follow the next steps.

Step 1. Click Add PSTN Gateway

Fill all out like below and click Next.

 

Step 2. Specify Gateway details

Fill all out like below and click Next.

 

Step 3. Create Ports

At the next screen, just press Next. This is all fine (it is not used anyway).

 

Step 4: Create an Outbound Rule

Fill all out like below and click Finish.

 

–>> After that you will see this:

Step 5: Edit Advanced PSTN Gateway settings

In the Advanced settings TAB of the PSTN Gateway; please set Registration Settings to ‘Do not require’
See below.

Step 6: Move Outbound rule UP to the top position

Make sure the calls will go with the 00 prefix to THIS PSTN Gateway and NOT to your default VoIP Provider.
So move the Outbound rule for this Gateway all the way UP. See below.

Step 7: Set CLI – Caller Line Identification (optional; if you want a number to show on your outbound calls)

This is a little different. You do NOT set this at TRUNK level but you set this PER EXTENSION and you use the FIRST & LAST Name for that.
See the example below.

ONLY use First Name; fill out the entire number at FIRST NAME field. Leave LAST Name empty.

Step 8: Start Dialing

When you dial out with 0031xxxxx or 0044xxx all is fine. The calls will be send out through the PSTN Gateway which NOW basically is your IP Authorized ‘VoIP Provider SIP Trunk’ .

Now you are done.

Enjoy the XeloQ IQ-Telephony services with your IP Authorized 3CX IP PBX!
Support Team XeloQ Communications

How to identify a VoIP fraud company? (important when you are the victim of #VoIP fraud)

December 14, 2011

 

How to identify a VoIP fraud company?

As you know XeloQ IQ-Telephony can be considered to be a solid and honest VoIP Telecom provider, but -unfortunately- there are many, many so called FRAUD companies.

We can roughly distinguish them in 2 categories:

1: The fraudulent VoIP providers (Internet Telephony Service Providers offering you the Telephony services) running away with your money or just disappear.

2: Fraudulent customers (hackers) coming TO companies like XeloQ (or other VoIP providers) using stolen credit cards and hacked SIP accounts.
As a VoIP Provider you should always verify the customers’ identity and authorize payment methods before you accept.
Besides that you should inform your customers to secure their IP PBX systems, SIP account information and email systems.

Check that at: http://www.xeloq.com/en/business/support/drvoip#/en/business/support/protect-your-ip-pbx-safetyguidelines


>> Now for the first option; HOW to recognize a fraudulent VoIP provider? <<

VoIP traffic provider might be fraud if they can route the traffic on postpaid basis and accept large amounts of traffic from you. In most cases they ask for a downpayment of $10000 before you can send traffic (to setup the interconnect they claim) and run away with that money. Once the partners are deceived, owners of such corporations are inaccessible. But you can defend yourself before they steal. Go on reading this and find out how you can do that.

If you do not have a way to work on prepaid basis then you should thoroughly check your future partner for fake activity.


Below you will see a short check-list and gives you the idea of how to discover a fraud VoIP Provider.

1. Search for the organization name in Google
Try to look for the company name in search engines, add the name of the head, who you are going toestablish relations with. Let your imagination bloom and search for other related things like e-mail address, IM number, the address of the company. Try to skim what the search engine has found for you to make sure, that the information you’re searching for is not referred to somewhere. If it is never mentioned and you found nothing at all, it is a bad sign.

2. Consider Checking VoIP Fraud Lists
By scanning VoIP forums, deceitful companies list, VoIP public black-lists you can get new information about the company or its head, who recently wrote to you and offered to co-operate.

Two well known VoIP Fraud websites can be found here (both fraudulent VoIP providers and cheating customers are listed there):

http://voippolice.com and http://www.voipfraud.net


3. You Can Send Your Tech Form

Send the form to a partner and ask to fill in. Use the IP-address of the softswitch to identify who is a co-location supplier. Then there are two possible ways: you either have to call to a terminator and gently ask for references for their clients, who they are, if they are trusted, if they prefer to have a long-term agreement etc, or learn if your client has his own Autonomous System. In case he has none then he is less trustworthy. Otherwise he can be trusted because having own AS means, that company has serious business in the Internet.

4. Find out if Your Future Client Has a Website
Examine the website of the company. The website should contain more than one page. The more services talked of on the website and truly provided by the company, the more reliable your potential client, because they have different profit sources and will not deceive to damage their brand.

5. Your Partners Should Have an e-mail at Their Own Domain
Be suspicious to those people, who write from yahoo or gmail e-mail address. Often it might mean, that a corporation even had no wish to arrange its own mail service. So, they might not take their Internet business seriously and not have plans to have a long-term collaboration.

6. The Aim for Bilateral Business
The wish to establish bilateral relations is a good sign of a well-established organization. Everyone needs to sell in order to get income. So, during the first conversation with your potential client ask if they have good routes, how much traffic they have available, if they would like to sell something as well.

7. Is There an Intention To Sign NDA
Ask for references. Sometimes corporations have NDA between each other, so, they can’t reveal references, but NDA itself is also a good sign. Bear in mind that references should be provided by well-known long term players, not by those found in offshore countries.

8. A Telecom License in the Country of Residence.
Being a telecom operator in their country is a good sign meaning that your partner is a a reliable one.

9. Check the Membership in Organizations, Exchanges, Conferences
Ask you partner about symposiums where you can meet in person and talk about upcoming partnership. A company, which actively participates in such events as GTM, Capacity, CNX by Ancotel can be thought of as a trustworthy business-partner.

10. Have You Been Asked for Premium Traffic With CLI and Faxes?
Clients with well organized activity not only with the wholesale quality traffic. Consider the fact that they also would prefer premium termination with CLI and faxes pass through.

11. Check Physical Office
One of the signs of a serious business partner is having a physical office with real equipment, employees and office furniture.

(parts taken from: http://boltbulletin.com/industry-news/are-there-any-trusted-information-on-how-to-identify-a-voip-fraud-company )

—-

Any comment or tips? Let us know!
Thank you!

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Using #VoIP on a #Smartphone on 3G could be problematic. Always run this great #speedtest before calling with your #Phone app.

November 1, 2011

What is your actual Internet Connection speed on your Smart Phone right now? We got the answer. Read on.

There you are. You and you brand new iPhone or Android smartphone. You like it. It is nice. But calling outside your bundle is expensive as is International calling.

So you found XeloQ IQ-Telephony and installed one of the free softphone apps like LinPhone or CSipSimple…..you start calling your uncle in South America .He is been travelling there and like to receive a call every now and then on his mobile. While you’re in your car and he picks up your call his voice is broken up and you can not hear him very clear.

What you would like now before you make the call is a speed test to test your internet connection speed. Well, here it is. Both for iOS and Android.

Speedtest.net Mobile is a native version of the most popular broadband testing tool on the Internet. Use it to measure the network speed of your SmartPhone device.


OK, get started!
Open your App Store (on iPhone) or Market (Android) and search for Ookla Speedtest. Download it. Install it. Launch it.

If you can not find it in the iPhone App Store: click here
If you can not find it in the Android Market: click here

After launching it, you will see similar screens like below:

Just press BEGIN TEST and let it run. Repeat the test several times and then you know if there’s enough bandwidth to use it for VoIP calling.

For the tech geeks:
Our prefered codec on 3G / UMTS is iLBC and that uses like 15 kbits/sec. Select this codec while calling on 3G. When you haven’t got the minimum bandwidth….you can not make a clear VoIP call. Simple as that. On WiFi networks you will probably never have any issue with calling. That just works fine.

Ok; now you know. Pass it on.

Kind regards & hope to talk to you soon!
XeloQ Support Team

..

So you want to know how to configure #CSipSimple on #Android for XeloQ? Good; read our blog ( #VoIP #SmartPhone #SIP )

September 29, 2011

Configuring CSipSimple on Android SmartPhones – it is not difficult at all.

First, get CSipSimple in the Market; it’s free and works very good at XeloQ’s VoIP system.

Get it here: http://code.google.com/p/csipsimple/

Or if you have a barcode scanner, scan this QR-Tag:

Just install it and start it afterwards (add it to one of your ‘desktop’ screens for quickstart).

Then, to configure an account, press the left Menu button and press Accounts.
You will see this screen:

In there, press + Add account; you will see this screen:

Just fill out all like above and press Save .

Then your SIP account will be registered. Preferably, use a WIFI connection. 3G / UMTS could cause delays an break-ups in the voice.

If all is fine, then you can dial as shown below; dialing always starts with 00xx unless you are on our Hosted PBX. On our Hosted PBX you can use your address book entries with +31xxxx

Please give us your feedback and experience.

More Mobile VoIP on other Smart Phones:
http://www.xeloq.com/en/business/possibilities/#/en/business/possibilities/using-mobile-voip

Good luck!
XeloQ Support Team

Remember that outbound #faxing works fine with XeloQ using our dedicated fax system #VoIP #SIP #Fax

August 31, 2011

Faxing over VoIP (FoIP) – does it work with XeloQ? Yes…read on.

Still, in 2011 we are pretty amazed how many people still use the good old FAX machine…

Faxing and VoIP is a bit of a struggle and we officially do not support it but OUTBOUND faxing basically works very well.

There are a few things to look after when you use a FAX machine and our system; we will outline them here.

  1. Use a Group II FAX machine at a maximum speed of 9600 baud
  2. Connect that fax machine to an ATA like Grandstream HT 386 or Linksys 3102
  3. Make sure the latest firmware is on that ATA
  4. Use the g711u codec and make sure the T.38 protocol is switched ON (check this link for settings of LinkSys 3102)
  5. Have an account at our FAX server; sign up at http://fax.goandcall.com and PREPAY us HERE.
  6. Let the ATA register at our system using the created SIP account and start faxing!

If all is fine, your faxes will go out perfectly. Rememer this is an ”as is” service but many customers use it with lots of pleasure.
Any comments or issues? Send an email to support and we can see if we can help you out.

Feel free to give us your feedback or tips about faxing & VoIP below.

-Follow us on twitter: http://twitter.com/XeloQ_VoIP
-Like us on Facebook: http://www.facebook.com/pages/XeloQ-IQ-Telephony-Mobile-VoIP-Internet-Telephony/121521678403

Thank you!
XeloQ IQ-Telephony

All #Android geeks using the XeloQ #VoIP system: a nice FREE Bandwidth Calculator to see if VoIP can work for you #SIP #Asterisk

May 27, 2011


Free VoIP Bandwidth Calculator for Android smartphones.

This app is for IT Professionals and will calculate the amount of bandwidth VOIP (voice over IP) calls using various codec’s need.

You can specify the sample size for each packet and the number of simultaneous calls. If you give it your max bandwidth for a span, it can tell you the maximum number of calls it can handle.

And that of course is very helpful when you’re wondering if the 3G or UMTS connection can handle the VoIP call you intend to make!

Get it for FREE now at http://nl.androlib.com/android.application.com-facadesoft-voipbwcalc-jFpC.aspx or point your Barcode Scanner to this QR Tag:


VoIP Calculator for Android:

Give us some feedback when you use it. We like that! Thanks in advance.

>>> And another thing: of course you would like to use our VoIP accounts using CSipSimple for instance….right?

Well….again get your Barcode Scanner and scan this QR Tag to get you directly to the:

XeloQ Mobile VoIP page:

Or check out this link when you are on a PC:

http://www.xeloq.com/en/business/possibilities/mobile-calling#/en/business/possibilities/using-mobile-voip

Take care.
Team XeloQ Communications

All you need to know to protect your IP PBX from hackers; act now! #Asterisk #SIP #VoIP #3CX #pbxnsip #Lync #MyPBX #Freeswitch #Trixbox #UC

May 26, 2011

Protect your IP PBX – make sure nobody can access your system !

In recent months there has been an industry-wide increase of fraudulent attacks on VoIP customers. These attacks try to gain unauthorised access to SIP devices and IP PBX systems in order to make high-cost, chargeable phone calls through compromised PBX systems.

Due to the wide usage of IP PBX-based solutions by a large range of customers and existing security issues with different PBX’s especially Asterisk we kindly ask you to pay closer attention to such customers of yours or your own IP PBX environment.

Also 3CX IP PBX-es already has been compromised (read this for instance to instantly secure your 3CX PBX now: http://www.3cx.com/blog/releases/3cx-security-update-v9/ ).

These security issues can lead to big losses caused by “brute force” attacks and generating calls to extremely expensive destinations or premium numbers like Austria Premium, Somalia, Ethiopia, Sierra Leone, etc.

Calls to these destinations mostly take place during night time with unusually high ASR* (close to 90%) and ACD** (over 15 minutes) parameters.

Due to this and to protect our (and your) customers, XeloQ blocked certain problematic destinations but it is impossible to block all destinations because sometimes it are normal calling destinations.

If you make use of local PBX’s and use XeloQ to terminate your traffic, then make sure that your local IP PBX solution can’t be hacked.
Change all standard passwords and protect your environment with available tools and tighten your firewall rules and remote access to these systems.

More tips to make the use of your IP Telephony system more secure

  1. Clean up your PC and make sure usernames / passwords of your system and your customers’ SIP accounts are not stored in your email.
    Your PC should be free and cleaned from viruses, Trojans, backdoors, keyboard loggers or other phishing methods to catch usernames / passwords.
  2. ……read more on our extended Dr. VoIP website………

If you have any comments or useful feedback, let us know. We will appreciate and it will help to make the world of Internet Telephony even more secure!

General information: http://www.XeloQ.com

Thank you.
Support Team XeloQ Communications

* ASR = Average Success Rate (of all made calls)
** ACD = Average Call Duration (of all made calls)


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All you ever wanted to know about Mobile VoIP – for all Smartphone geeks out there!

April 22, 2011

There is not really much more to say than this:

Enjoy!
Team XeloQ Communications

April 1, 2011…..one more week and then….

March 25, 2011

A complete ‘HOW TO’ guide to use your SmartPhone to make International VoIP Calls using XeloQ and save up to 90% in costs

October 18, 2010

Use your Mobile / SmartPhone and call using our VoIP system!

We believe in Mobile VoIP. As the first and oldest Dutch VoIP providers we strongly sense new trends. One of them is use your Mobile phone in many ways you could not foresee a few years ago. One of those innovations is to use you SmartPhone and call using your WiFi, 3G or UMTS connection.

XeloQ now offers you the possibility to use that internet connection on your Smartphone and any of the listed SoftPhones below and make worldwide phone calls.

Because you by-pass the mobile roaming you will save up to 90% and you will save minutes of your mobile subscription bundle!

XeloQ Communications offers Mobile VoIP solutions for:

-iPhone 3 + 4 / iPad / iPod
-Android phones (Samsung, Nexus One, HTC Desire)
-Windows Mobile phones
-Symbian Based phone (Nokia, LG, Samsung)
-BlackBerry

Quickly browse to our Website and read the complete HOW TO guide now!

Very soon we will have our own free, branded SoftPhones for all SmartPhones but until that time, enjoy the SoftPhones below together with your XeloQ SIP Account and enjoy huge savings!

Do you like Mobile VoIP? Share your thoughts below. Do you miss something? Let us know as well!
Wanna stay up to date? Sign up to our VoIP Newsletter.

Have a nice day!
XeloQ Communications Internet Telephony.

(direct link:   http://xeloq.com/#/website/categorie/1723/mobile-voip )


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