Configuration example and quick ‘how to’ guide for #ZoiPer on #Android to get it going on XeloQ’s Hosted #VoIP

A quick ‘how to’ guide to get ZoiPer for Android going on XeloQ’s Hosted PBX

You’ve probably been visiting our Softphone page on our website and decided to start using ZoiPer. Here’s a quick quide to get you going.

1. First, get Zoiper from the Play Store (just search) or scan the QR Code below:

2. After that, launch Zoiper and get to the Config Screen (on the top complete at the right).

3. Next, press Add Account (in this example the VoIP Lite account is already in; ignore that):

4. Choose SIP:

5. Fill out the info below using your Hosted VoIP credentials:
Press Save when you are done.

6. The account is ready; select the right account to use by just clicking it.

7 . Enter the number using the Dialpad and press the telephone button to start dialing:

8. When the call is in progress, after the called party will answer the call is connected:


Note:
you can switch between the 2 accounts (VoIP Lite / Hosted) to make calls using the 2 accounts separatedly.

When you also have a normal telephone number (DID) connected to your XeloQ VoIP Lite or your XeloQ Hosted VoIP account, you can also receive those phone calls on your smartphone and you will by-pass International roaming!

Enjoy calling!

Team XeloQ IQ-Telephony

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Check out this great Speedtest – is your Internet connection good enough for #VoIP?

The speed and latency of your Internet connection – important to check in case of problems.

Every now and then customers reports in that all of a sudden the voice quality on their IP phones is not very good anymore while they did not change a thing.

Most likely it is your Internet Speed or some hick-ups on your LAN or router.

Check the excellent speedtest on http://www.speedtest.net – you will show a graph like below.

Then. compare that with the actual DSL information from your ISP.

For instance, an AVM Frtitz!Box shows this:

In this example the maximum speed the actual line physically is in line with the speedtest results. There is always some overhead so the actual maximum speed is always lower.

What do to when the results are unsatisfying?
You can several things to improve the quality of your Internet connection so you get better VoIce call quality.

1. upgrade the line speed – talk to your ISP
2. try to get QoS (Quality of Service) enabled on your router / modem to prioritize VoIP traffic
3. analyze what services / servers / PC’s / email systems etc… eating all the bandwidth
(maybe your colleague is watching Youtube videos or big up / downloads are in process)
4. change the router / modem for a faster one
5. do NOT let a Server / PC act as a firewall / router but use dedicated equipment for that
6. avoid double NAT / LAN’s, Wifi interconnects with distortion and bad cabling
7. use the right codec’s in you IP Phones / right packet sizes
8. etc….

Any questions? Let us know though our support form on http://www.xeloq.com/support-form/


Remote support needed?
If you still experience problems, get our Remote Support Package and we will help you out!

Check that out right here: http://shop.xeloq.com/en/remote-voip-support.html

Take care!
Team XeloQ IQ-Telephony

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