Configuration example and quick ‘how to’ guide for #ZoiPer on #Android to get it going on XeloQ’s Hosted #VoIP

A quick ‘how to’ guide to get ZoiPer for Android going on XeloQ’s Hosted PBX

You’ve probably been visiting our Softphone page on our website and decided to start using ZoiPer. Here’s a quick quide to get you going.

1. First, get Zoiper from the Play Store (just search) or scan the QR Code below:

2. After that, launch Zoiper and get to the Config Screen (on the top complete at the right).

3. Next, press Add Account (in this example the VoIP Lite account is already in; ignore that):

4. Choose SIP:

5. Fill out the info below using your Hosted VoIP credentials:
Press Save when you are done.

6. The account is ready; select the right account to use by just clicking it.

7 . Enter the number using the Dialpad and press the telephone button to start dialing:

8. When the call is in progress, after the called party will answer the call is connected:


Note:
you can switch between the 2 accounts (VoIP Lite / Hosted) to make calls using the 2 accounts separatedly.

When you also have a normal telephone number (DID) connected to your XeloQ VoIP Lite or your XeloQ Hosted VoIP account, you can also receive those phone calls on your smartphone and you will by-pass International roaming!

Enjoy calling!

Team XeloQ IQ-Telephony

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Check out this great Speedtest – is your Internet connection good enough for #VoIP?

The speed and latency of your Internet connection – important to check in case of problems.

Every now and then customers reports in that all of a sudden the voice quality on their IP phones is not very good anymore while they did not change a thing.

Most likely it is your Internet Speed or some hick-ups on your LAN or router.

Check the excellent speedtest on http://www.speedtest.net – you will show a graph like below.

Then. compare that with the actual DSL information from your ISP.

For instance, an AVM Frtitz!Box shows this:

In this example the maximum speed the actual line physically is in line with the speedtest results. There is always some overhead so the actual maximum speed is always lower.

What do to when the results are unsatisfying?
You can several things to improve the quality of your Internet connection so you get better VoIce call quality.

1. upgrade the line speed – talk to your ISP
2. try to get QoS (Quality of Service) enabled on your router / modem to prioritize VoIP traffic
3. analyze what services / servers / PC’s / email systems etc… eating all the bandwidth
(maybe your colleague is watching Youtube videos or big up / downloads are in process)
4. change the router / modem for a faster one
5. do NOT let a Server / PC act as a firewall / router but use dedicated equipment for that
6. avoid double NAT / LAN’s, Wifi interconnects with distortion and bad cabling
7. use the right codec’s in you IP Phones / right packet sizes
8. etc….

Any questions? Let us know though our support form on http://www.xeloq.com/support-form/


Remote support needed?
If you still experience problems, get our Remote Support Package and we will help you out!

Check that out right here: http://shop.xeloq.com/en/remote-voip-support.html

Take care!
Team XeloQ IQ-Telephony

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Fighting #VoIP #fraud Part 2: false #Ukash transactions with incorrect #SIP prepaid amounts! – do not deliver your services!

Dear customers,

!! WARNING !!

Take a look at the false Ukash transaction below. We receive MANY of these incorrect transactions from a person named ‘Gera Borok’ (registered on our system from Germany) using email address: gbodok1 . Most possibly both name + email address are false. A Google search leads back to some Russian sites.

What they do is this (mail from the Ukash Fraud Prevention Team):

#### Beginning of mail from Ukash ####

Thanks for your email

These type of transactions are indicative of the way criminals try and break the audit trail and are usually associated with money laundering. The criminals would try and redeem transactions for small amounts with a merchant ( usually less than €1) in an attempt to get a change voucher. They believe this action would hide the audit trail so that the new change vouchers is not connected to the original fraud. The minimum spend of € 12.50 which you have in place should protect you from these types of transactions.

Under no circumstances should you accept these redemptions. The accounts into which the small transactions amounts were going to be loaded should be classified as suspicious and should be investigated as well. It is possible that these account holders are connected to a to money laundering scheme. If you have any information on the these account holder, it would be very useful if you can pass this information to our investigators. Information such as verified name and address will be very helpful in preventing this from re-occurring

#### End of mail from Ukash ####

Now here is such a ‘false transaction’: (we do NOT sell SIP amounts of 10 or 50 cents at all!)

è So be careful and always check the Ukash transaction thoroughly before you top up or deliver goods / services to your customers!

If you have more information that you which to share with us, feel free to comment.

Thank you!

Team XeloQ IQ-Telephony

Troubleshooting Tip: what do to when your #Asterisk or #3CX PBX #SIP Trunk does not register at the XeloQ SIP servers?

TROUBLESHOOTING TIP:

It is always nice to help out a customer quickly on the phone.

There was a problem on a 3CX PBX. It did not register at our servers. The account itself was fine.

We tested it quickly with eyeBeam overhere and on a separate PC at the customer in Malta.
That all worked fine, registered and we could make phone calls.

This directly tells us that the Interconnect to the XeloQ SIP servers is fine as well as the customers’ LAN, DSL / Internet connection and firewall.

So within 10 minutes we determined the issue was in the PC running 3CX. Possibly a reboot solves all.

So remember when there is a problem with your IP PBX, just quickly use the Trunk account in a Softphone to see if the account and the Internet connection to the XeloQ servers are fine.
Then go from there to isolate the problem.

XeloQ fully supports SIP Trunks using the following IP PBX brands:

If you’re still stuck, just give us a call on +31-23-8901271 or send an email to support@XeloQ.com.

Have a nice day!

Team XeloQ IQ-Telephony

Our #VoIP blog 2012 in review – thanks all readers and have a great 2013!

The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog.

Here’s an excerpt:

600 people reached the top of Mt. Everest in 2012. This blog got about 4,500 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 8 years to get that many views.

Click here to see the complete report.

How to download & configure the XeloPhone #VoIP Softphone on your iPhone / iPad / iPod. Read our blog now ( #iOS #Apple)

Installation and configuration of the XeloPhone for iPhone / iPad / iPod on XeloQ’s VoIP system

Our own iOS based XeloPhone is here!

Here’s how to install and configure this great, free VoIP Soft Phone. Savings up to 90% are possible using your SmartPhone and bypass your regular Mobile subscription plan.

If you want to control Advanced Settings, also follow the steps from Step 5 and onwards.
But, to make the XeloPhone work with your XeloQ VoIP account, Steps 1 – 4 are enough.


Just follow the steps below and you are ready to go.

Step 1: get an account at our system – click HERE and pay for it (click HERE)
You can also automatically pay with PayPal from your account at the Payments screen.

Step 2: get the XeloPhone from the App Store and install it: click HERE

Step 3: configure just 2 basic settings (username + password) using the screen prints below (at Step 4 it will register).

First, at your iPhone or iPad go to Settings and choose XeloPhone; you will see the next screens:

Click on Account. After that you will see this:

Fill out your account + password (see the registration email).
These are the basic settings that are enough to make the XeloPhone work.

Step 4:
Leave settingsand restart the XeloPhone. It will now show Registered.

These settings are enough to make it work but the geeks amongst us wish to tune the XeloPhone to make it work on Low Bandwidth networks as well.

Making phone calls:

If there is credit on your account, you can make phone calls using the International format e.g. 003123890127 or 0031612345678
Just enter the phone number and press the green telephone button. You call will be setup now.

More information; check our support pages.

Step 5 – ADVANCED SETTINGS

You can control the way the XeloPhone works on 3G or WiFi networks (or both). Set it like this:

Step 6 – Codec Settings
For low bandwidth networks, use g729 or iLBc codecs; see the next picture.


Step 7 – Video Codec Settings
If you do NOT use video calling (only possible between 2 XeloPhones) just turn OFF all video-codecs. See the next picture.

That’s basically all. Enjoy our services and savings up to 90% are now possible using your SmartPhone and you will bypass your regular telco.

Kind regards,

XeloQ Support Team

Protect your #Asterisk or other IP #PBX from hacking and fraud. Read our extensive blog now. Let’s fight #VoIP fraud together!

How to protect your Asterisk or other IP PBX from hacking into it, abusing it and spending your credit?

Now XeloQ is growing rapidly, our support team get phone calls and emails regularly from customers on HOW to protect their IP PBX?

This is an important issue and besides normal ICT protection (to protect against Trojans, Spyware, viruses and hacking into mail /webservers) this should be a constant item for each ICT manager to be aware of. It all starts with awareness.

Besides our own security guidelines and blogs we collected some very good information to help you here. If you act on this in the described ways you and your IP PBX are pretty safe.

Ready? Let’s go.

1. Before you start out with VoIP at all, you would like to be informed if the company you do business with isn’t a fraud itself. Check all out here in our own blog:

https://xeloq.wordpress.com/2011/12/14/how-to-identify-a-voip-fraud-company-important-when-you-are-the-victim-of-voip-fraud-2/

2. Check our OWN safety guidelines . Read, understand and act on it.

3. Whether you run Asterisk, Trixbox, Elastix, 3CX, Avaya, Cisco, Lync, MyPBX or any other IP PBX, make sure all latest patches are installed. Check this at the supplier websites.

4. NEVER, we repeat NEVER use the default passwords on any system for Administrator access. Restrict REMOTE access to the systems from only 1 IP address

5. If you CAN, always install your IP PBX on a NAT LAN (local area network with NAT / private IP addresses) – this makes it hard to get into the IP PBX from the outside world
Read here to do this with Asterisk: http://forums.asterisk.org/viewtopic.php?t=74786 (also LOTS of other good tips)

Summary from that page:

‘Put the Asterisk box behind a NAT router, the system will not be contactable from the outside, but can initiate and maintain registered connections with SIP providers on the outside. That is the simplest way to make your asterisk box secure "enough" whilst still being able to make and recieve calls over the net. It wont work with external handsets, you may need to look at a low latency / SIP/RTP friendly VPN such as Open VPN to give you that functionality’.

6. Don’t use the same username and password on your extensions. Also make sure the internal extensions have difficult to ‘guess’ passwords.

7. Keep the inbound call routing in a different context to your outbound routing. That way, anyone who gets in, can’t get back out again. Common problem and biggest cause / source of toll fraud.

8. Restrict the IP addresses your extensions can register on to the local subnet using permit/deny in your sip.conf

9. Disable channels that you aren’t using (such as skinny and MGCP) and comment out ay default settings in the conf files

10. Set “alwaysauthreject=yes” in your sip configuration file. What this does is prevent Asterisk from telling a sip scanner which are valid extension numbers.

11. If you do not have ‘external’ extensions, you can DISABLE access on port 5060 / 6060 for INCOMING traffic.

12. Use restrictive dial plans (disallow calling to 0900 + Premium numbers) and non-numeric logins for your extensions.

13. If you wonder what happened and / if hackers got in or not, read all in the Asterisk LOG file: /var/log/asterisk/messages

14. Read the comments from Chris on http://forums.asterisk.org/viewtopic.php?t=74786 (somewhere in the middle); many of the above info came from him (thanks Chris) and he describes all the .conf files to adjust to make it very secure.

15. Install a SIP port firewall. This will not allow "fast scanning" of port 5060 and will blacklist the endpoint for 1 hour if something like this is happening.
More info: http://www.voip-info.org/wiki/view/Asterisk+firewall+rules

Now…..you do NOT want to see this anymore do you? Read on!!

TESTING – TESTING 1 -2 – NOW YOU’RE GONNA TEST !

Now all that has been done you want (and need) to test if all is secure. If you think there is no tool available to test and hack into any Asterisk based server, think again. It exists. Dozens of these tools are around but one good one is SIPVICIOUS. It is a SIP SCANNER and checks HOW TO BREAK into your Asterisk box.
If you followed all steps above….and in the article below nobody would ever be able to get in anymore

It doesn’t matter we tell it here because every hacker already knows this tool. So now we are going to USE THAT TOOL to see if you are secure. And that is what we want to know isn’t it?

Check it all on http://sysadminman.net/blog/2009/hacking-and-securing-your-asterisk-server-592 à installation steps and some more things to take care of are all included on that page.

When all is fine, it would be nice to get the following sticker on your Asterisk server wouldn’t it?

Good luck! And if you have any feedback, just post it here. We and all our worldwide IP PBX users would appreciate!

Take care,

XeloQ IQ-Telephony Support Team